Refund Policy

Effective Date: January 17, 2026
Last Updated: January 17, 2026

This Refund Policy applies to all visa and travel services purchased through Boundless Adventures - F.Z.E (trading as "Boundless Adventures"). By using our services, you agree to the terms outlined below.

Company Information

Service Processing Fees (Non-Refundable)

Our service processing fees cover the administrative work, document verification, application preparation, and submission to the relevant UAE immigration authorities. These fees are non-refundable once your visa application has been submitted to immigration authorities, regardless of the application outcome.

Refund Eligibility

Full Refund

You are eligible for a full refund in the following circumstances:

• Your visa application has not yet been submitted to UAE immigration authorities
• We are unable to provide the service due to technical issues on our end
• Duplicate payment has been processed
• We cancel your order for any reason

To request a refund under these conditions, contact us within 24 hours of payment at support@boundtripvisa.com.

No Refund

Refunds will not be provided in the following situations:

• Your visa application has been rejected by UAE immigration authorities
• Your visa application is delayed by immigration authorities
• You provide incorrect, incomplete, or fraudulent information or documentation
• You fail to provide required documents within the specified timeframe
• You voluntarily withdraw your application after submission
• Changes in immigration laws or policies affect your application
• You are denied entry at UAE borders despite having an approved visa
• You do not travel during the visa validity period

Visa Approval Disclaimer

Important: Visa approval is entirely at the discretion of the UAE immigration authorities. Boundless Adventures acts only as a facilitator and application processor. We do not guarantee visa approval, processing times, or entry into the UAE. The final decision rests solely with the immigration department.

Refund Processing

• Approved refunds will be processed within 7-14 business days
• Refunds will be credited to the original payment method used
• You will receive an email confirmation once the refund has been processed
• Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account

How to Request a Refund

To request a refund, please contact us with the following information:

• Full name as on the application
• Application reference number
• Payment transaction ID
• Reason for refund request
• Supporting documentation (if applicable)

Amendments to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised policy.

Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates and the regulations of the Ajman Free Zone.

Contact Us

If you have any questions about this Refund Policy, please contact us: